Callanetics TV Support

Have questions? Email Us We aim to respond within 24 hours.

GENERAL FAQ

HOW CAN I ACCESS CALLANETICS TV?

You can access Callanetics TV online at callanetics.tv on any browser or internet-enabled device. We also offer the following native apps: 

To download the apps, simply search for Callanetics TV in your device's online store. You will be able to log in directly to your account. You can use the same log in details as on the website. You do not need to purchase a separate subscription.

PURCHASING A SUBSCRIPTION

Subscribing to Callanetics TV means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring monthly or yearly price. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time.

HOW DOES THE FREE TRIAL WORK?

Signing up for our free trial allows you to give Callanetics TV a test drive without being charged for a certain period of time. Once the free trial expires, you’ll become a full-fledged subscriber and will be billed monthly or yearly at the subscription price set when you first began your free trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from nearly any device. Please note, in regards to cancellations there are no refunds for charges incurred on any subscription plan. To avoid being charged after starting a trial, please cancel the trial before expiration. You will not lose access to the free trial if you cancel early. We do not send reminders of when your free trial is due to expire. You can see the expiration date in the Billing tab of the Dashboard. To cancel a trial, follow these steps: Dashboard > Billing > Change Plan > Cancel Membership

I SIGNED UP FOR A FREE TRIAL, BUT NOW I'M BEING CHARGED, WHAT HAPPENED?

Free trials only last for a certain period before converting into full-fledged subscription accounts. You were charged for the subscription when your free trial ended. You will now be billed monthly or yearly according to the pricing you agreed to when activating your free trial. You can cancel at any time before your next billing date to avoid further charges. You can find your next billing date in the Billing tab of Dashboard

WHEN WILL I BE BILLED?

You can find your billing date in the Billing section of the Dashboard. Your credit card or PayPal account will automatically be charged on this date. To avoid being charged you must cancel BEFORE your billing date. Subscriptions will not be refunded once charged. You can find a list of the payments you have made in the Billing section of the Dashboard. We do not send reminders of your billing date so please make sure you note when the charges are due.  

HOW DO I CANCEL MY SUBSCRIPTION?

We hate to see you go, but if you need to cancel your subscription, the process is easy. Simply login to the Callanetics TV website and follow these steps: Dashboard > Billing > Change Plan > Cancel Membership. Once you've cancelled, you won't be charged again, but your membership will continue until the end of the current billing cycle. If you wish to re-subscribe at a later date simply log in and go to the Subscriptions option in the Dashboard.

I SUBSCRIBED IN AN APP. HOW DO I CANCEL MY SUBSCRIPTION?

IMPORTANT: Uninstalling the app will not automatically cancel your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid.

For iPhone or iPad:
1. Go to your iPhone/iPad Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage (CallaneticsTV).
6. Use the options to cancel your subscription.

For Android devices:
1. On your Android phone or tablet, open the GooglePlay store.
2. Tap Menu > Subscriptions.
3. Tap the subscription you want to cancel (CallaneticsTV).
4. Tap Cancel Subscription.
5. Follow the onscreen instructions.

If you subscribed via Amazon please follow these instructions to cancel your subscription.
1. Sign in to Amazon's website.
2. Go to your 'Membership and Subscriptions' in the menu.
3. Select 'Manage Subscription' next to Callanetics TV.
4. Select the 'End Subscription' option and confirm. 

MY CREDIT CARD IS BEING DECLINED. WHY IS THAT?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore may be denied.

HOW DO I UPDATE MY CREDIT CARD?

Changing your credit card information is easy. Sign in to Callanetics TV, then follow these simple steps:Dashboard > Billing

I CAN'T REMEMBER MY PASSWORD. WHAT DO I DO?

If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.

HOW DO I CHANGE MY PASSWORD?

Once signed into Callanetics TV, you can change your password by selecting Dashboard > Password in the menu.

I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?

Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at info@callanetics.com and we’ll assist you in getting back in.

CAN I GET A REFUND?

Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.

HOW DO I CREATE A FAVORITES LIST?

To add a video to your Favorites list click on the little star that appears under the video. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list.

HOW DO I STREAM THE VIDEOS TO MY TV?

Airplay Image

Using Chromecast
You can use Chromecast to watch your videos on your TV by casting from your laptop, tablet, or phone.

To watch the videos by using Chromecast:
1. Make sure Chromecast is set up on your TV
2. Make sure your laptop or device is logged on to the same WiFi network as your TV
3. Open the video on your laptop or device and click on the Chromecast icon
4. In the pop-up that appears, select the desired TV and cast.

Using AirPlay
You can use AirPlay to watch your videos on your TV by playing from your Mac, iPad, or iPhone.

To watch the videos by using AirPlay:
1. Make sure your Apple TV is set up
2. Make sure your Apple device is logged on to the same WiFi network as your Apple TV
3. Open the video on your Apple device and click on the AirPlay icon.
4. In the pop-up that appears, select the desired TV and the video will begin playing.

Please noteYou will not see Chromecast or AirPlay icons on your screen if there are no available devices to connect to, or the device is not on, nearby, or connected to the same WiFi.

DO THE VIDEOS HAVE SUBTITLES?

We’ve added subtitles to some of the videos and hope to add more soon. You can turn the subtitles on and off by using the CC button in the bottom right corner of the video screen. 

MY VIDEO DOESN’T PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?

Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.

Additionally, some older versions of Android did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.

MORE TIPS TO HELP PLAYBACK ISSUES:

1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.

2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.

3. Restart your wireless router or modem.

SHOULD I PRACTICE USING THE VIDEOS IF I AM INJURED, HAVE MEDICAL CONDITIONS, OR AM PREGNANT?

If you have past or present injuries, medical conditions, or are pregnant, check with your doctor first before doing any exercise. No matter what your experience, listen to your body.