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Our email address is info@callanetics.com
GENERAL FAQ
HOW CAN I ACCESS CALLANETICS TV?
You can access Callanetics TV online at callanetics.tv on any browser or internet-enabled device. We also offer the following native apps:
To download the apps, simply search for Callanetics TV in your device's online store. You will be able to log in directly to your account. You can use the same log in details as on the website. You do not need to purchase a separate subscription.
PURCHASING A SUBSCRIPTION
Subscribing to Callanetics TV means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring monthly or yearly price. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time.
HOW DOES THE FREE TRIAL WORK?
Signing up for our free trial allows you to give Callanetics TV a test drive without being charged for a certain period of time. Once the free trial expires, you’ll become a full-fledged subscriber and will be billed monthly or yearly at the subscription price set when you first began your free trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from nearly any device. Please note, in regards to cancellations there are no refunds for charges incurred on any subscription plan. To avoid being charged after starting a trial, please cancel the trial before expiration. You will not lose access to the free trial if you cancel early. We do not send reminders of when your free trial is due to expire. You can see the expiration date in the Purchases tab of the Account section. To cancel a trial, follow these steps: Account > Purchases > Cancel Membership
I SIGNED UP FOR A FREE TRIAL, BUT NOW I'M BEING CHARGED, WHAT HAPPENED?
Free trials only last for a certain period before converting into full-fledged subscription accounts. You were charged for the subscription when your free trial ended. You will now be billed monthly or yearly according to the pricing you agreed to when activating your free trial. You can cancel at any time before your next billing date to avoid further charges. You can find your next billing date in the Purchases tab of the Account section.
HOW DO GIFT CARDS WORK?
Gift Cards are a great way to give your friends and family the gift of a subscription to Callanetics TV. To purchase a Gift Card simply choose a subscription option and then click “Buy as a Gift”. You will then see the various options for different Gift Card amounts. Or you can access the Gift Card page directly from this link: BUY GIFT CARDS. You will then be emailed the Gift Card code.
Gift cards have a monetary value equal to either a one-month or one-year subscription. Or you can choose your own monetary amount if you wish to give, for example, enough to pay for a 3-month subscription.
To redeem a Gift Card click on the “Free Trial” button on the website and then click on the “Have a Gift Card?” link. Or access the redemption page from this link: REDEEM GIFT CARD
WHEN WILL I BE BILLED?
You can find your billing date in the Purchases tab of the Account section. Your credit card or PayPal account will automatically be charged on this date. To avoid being charged you must cancel BEFORE your billing date. Subscriptions will not be refunded once charged. You can find a list of the payments you have made in the Purchases tab of the Account section. We do not send reminders of your billing date so please make sure you note when the charges are due.
HOW DO I CANCEL MY SUBSCRIPTION?
We hate to see you go, but if you need to cancel your subscription, the process is easy. Simply login to the Callanetics TV website and follow these steps: Account > Purchases > Cancel Membership. Once you've cancelled, you won't be charged again, but your membership will continue until the end of the current billing cycle. If you wish to re-subscribe at a later date simply log in and go to the Purchases option in the Account section.
I SUBSCRIBED IN AN APP. HOW DO I CANCEL MY SUBSCRIPTION?
IMPORTANT: Uninstalling the app will not automatically cancel your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. When you cancel a subscription you will still have access to your subscription for the remainder of the time for which you have already paid.
For iPhone or iPad:
1. Go to your iPhone/iPad Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage (CallaneticsTV).
6. Use the options to cancel your subscription.
For Android devices:
1. On your Android phone or tablet, open the GooglePlay store.
2. Tap Menu > Subscriptions.
3. Tap the subscription you want to cancel (CallaneticsTV).
4. Tap Cancel Subscription.
5. Follow the onscreen instructions.
If you subscribed via Amazon please follow these instructions to cancel your subscription.
1. Sign in to Amazon's website.
2. Go to your 'Membership and Subscriptions' in the menu.
3. Select 'Manage Subscription' next to Callanetics TV.
4. Select the 'End Subscription' option and confirm.
HOW DO I DELETE MY ACCOUNT AND ALL THE INFORMATION YOU HOLD ON ME?
We are compliant with the General Data Protection Regulation (GDPR) and The California Consumer Privacy Act of 2018 (CCPA) and allow you to permanently delete your account with us at any time. Deleting your account is irreversible. If you're just looking to cancel a subscription you can do so under the Purchases section. Deleting your account will remove all the information we hold (name, email etc). Data cannot be recovered once your account is deleted. To delete your account permanently:
1. Sign in to your account and navigate to the Account
2. You will be in your Profile
3. Scroll to the bottom of the page where it says Danger Zone. Expand that section and click on Delete Account
4. Under the warning message, toggle the box next to I confirm I want my account deleted
5. Click on Delete Account
You will receive an email confirming that your account has been deleted.
MY CREDIT CARD IS BEING DECLINED. WHY IS THAT?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore may be denied.
HOW DO I UPDATE MY CREDIT CARD?
Changing your credit card information is easy. Sign in to Callanetics TV, then follow these simple steps: Account > Purchases
I CAN'T REMEMBER MY PASSWORD. WHAT DO I DO?
If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Send Instructions”. You will then be sent an email with instructions on how to reset your password.
HOW DO I CHANGE MY PASSWORD?
Once signed into Callanetics TV, you can change your password by selecting Account > Password in the menu.
I CLICKED ON THE "FORGOT PASSWORD" LINK BUT NEVER RECEIVED A RESET PASSWORD EMAIL. WHAT DO I DO NOW?
Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at info@callanetics.com and we’ll assist you in getting back in.
CAN I GET A REFUND?
Subscriptions are non-refundable. If you are on a monthly recurring subscription you may cancel at any time and will not be charged for further months. You will still have access to the videos until the period you have paid for expires. If you are on a yearly subscription you may cancel at any time but will not be refunded for the remaining period of your subscription. You will still have access to the videos until your year ends. No further charges will be made once you cancel your subscription.
HOW DO I CREATE A FAVORITES LIST?
To add a video to your Favorites list click on the " ♡ Add to Favorites" button that appears under the video. To delete a video from your Favorites list select the video and click the " ♡ In Favourites" button under the video. It will then be removed from your list.
CAN I DOWNLOAD THE VIDEOS?
The videos can only be downloaded to your phone and tablet when using the apps. The videos cannot be downloaded onto your computer. Each download will stay on your device for 30 days. After this time they will need to be downloaded again. Please ensure you have sufficient space on your device to download the large video files. If your device does not have enough space the download will not start.
HOW DO I STREAM THE VIDEOS TO MY TV?
Using Chromecast
You can use Chromecast to watch your videos on your TV by casting from your laptop, tablet, or phone.
To watch the videos by using Chromecast:
1. Make sure Chromecast is set up on your TV
2. Make sure your laptop or device is logged on to the same WiFi network as your TV
3. Open the video on your laptop or device and click on the Chromecast icon
4. In the pop-up that appears, select the desired TV and cast.
Using AirPlay
You can use AirPlay to watch your videos on your TV by playing from your Mac, iPad, or iPhone.
To watch the videos by using AirPlay:
1. Make sure your Apple TV is set up
2. Make sure your Apple device is logged on to the same WiFi network as your Apple TV
3. Open the video on your Apple device and click on the AirPlay icon.
4. In the pop-up that appears, select the desired TV and the video will begin playing.
Please note: You will not see Chromecast or AirPlay icons on your screen if there are no available devices to connect to, or the device is not on, nearby, or connected to the same WiFi.
DO THE VIDEOS HAVE SUBTITLES?
We’ve added subtitles to some of the videos and hope to add more soon. You can turn the subtitles on and off by using the CC button in the bottom right corner of the video screen.
MY VIDEO DOESN’T PLAY BACK SMOOTHLY. HOW CAN I FIX THIS?
Video playback depends on many factors including the computer/device being used, the internet browser, internet connection quality, and many other variables. If there are playback issues, try viewing the video in a different web browser. If that doesn’t help, try using a different computer/device and making sure your internet connection is strong. These are usually the simple fixes for playback issues you may have.
Additionally, some older versions of Android did not manage secure video playback well. This is an Android issue which can easily be resolved by ensuring you have the latest version of Android installed on your device along with Google Chrome. Some Android devices, such as Samsung phones, come with a custom browser that does not support secure video playback. Please ensure you are actually running Google Chrome on your Android device.
MORE TIPS TO HELP PLAYBACK ISSUES:
1. Make sure you have a fast and stable internet connection. We recommend a minimum download speed of 10Mbps for smooth playback.
2. Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
3. Restart your wireless router or modem.
SHOULD I PRACTICE USING THE VIDEOS IF I AM INJURED, HAVE MEDICAL CONDITIONS, OR AM PREGNANT?
If you have past or present injuries, medical conditions, or are pregnant, check with your doctor first before doing any exercise. No matter what your experience, listen to your body.