Please refer to the following tips and FAQs to make your experience with CallaneticsTV as smooth as possible.

PURCHASING A SUBSCRIPTION

Subscribing to CallaneticsTV means you will have unlimited 24/7 streaming access to all videos we have included in the Subscription package for a recurring monthly or yearly price. The number of videos included in the Subscription package can vary. We may add or remove videos from time to time. You may cancel at any time.

How does the Free Trial work?

Signing up for our Free Trial allows you to give CallaneticsTV a test drive without being charged. Once the Free Trial expires, you’ll be transitioned into being a full-fledged Subscriber, and will be billed monthly at the subscription price set when you first began your Free Trial. You’ll be able to stream all of our subscription-available videos anytime, anywhere, from nearly any device, and you’ll also have our ever-lasting thanks for your support. Please note, in regards to cancellations there are no refunds. To avoid being charged after starting a trial you must cancel the trial before expiration. To cancel a trial or subscription follow these steps: 
My Dashboard > Subscription > Change > Cancel Subscription

My credit card is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

How do I update my credit card on file?

Changing your credit card information is easy. Sign in to CallaneticsTV, then follow these simple steps: My Dashboard > Settings > Billing Settings > Update Method

ACCOUNT HELP

I can’t remember my password. What should I do?

If you have forgotten your password, simply click on “Sign In” from the Menu. You will be taken to the Sign In page. Click “Forgot Password”, enter your email address when prompted and click “Get Reset Instructions”. You will then be sent an email with instructions on how to reset your password.

How Do I Change My Password?

Once signed into CallaneticsTV, you can change your password from My Dashboard. Choose the Settings option and enter a new password on your profile page.

I clicked on the “Forgot Password” link but never received a reset password email. What do I do now?

Try checking to see if it was accidentally sorted into your spam folder in your inbox. Also, make sure that the email you’re checking is the same as the one used on your account. If all else fails, contact us at info@callanetics.com and we’ll assist you in getting back in.

I signed up for a Free Trial, but now I’m being charged. What happened?

Free Trials only last for a certain period of time before converting into full-fledged Subscription accounts. Your Free Trial period has simply expired and you will now be billed monthly or yearly according to the pricing you agreed to when activating your Free Trial.

How do I cancel my subscription to Callanetics?

We hate to see you go, but if you need to cancel your subscription, the process is easy.
Simply log in to CallaneticsTV and follow these steps:
My Dashboard > Subscription > Change > Cancel Subscription
After cancellation, you will not be re-billed for further months. If you wish to re-subscribe at a later date simply login and go to the Subscription option in My Dashboard.

TIPS

How do I create a Favorites list?

To add a video to your Favorites list click on the little star that appears in the top right corner of the video. The star will be there when the video is playing. To access your Favorites go to My Dashboard and you will see all the videos you have selected. To delete a video from your Favorites list play the video and click the star again. It will then be removed from your list. 

Can I mark a video to watch later?

Yes! When the video is playing there will be a stopwatch icon in the top right corner of the video (next to the star). Click that stopwatch and it will be added to your Watch Later list. You can find your Watch Later list in My Dashboard. 

Do the videos have subtitles?

We've added subtitles to some of the videos and hope to add more soon. You can turn the subtitles on and off by using the CC button in the bottom right corner of the video screen.